Alliance Matrimony

Refund and Cancellation Policy

Effective date: 27 September 2026

Alliance Matrimony offers digital membership access. The full-access plan is a one-time payment of ₹1,199, including GST, for two years; it is not an automatically renewing subscription. The final plan description and inclusive amount at checkout govern the transaction.

Cancellation

Because the plan is a fixed-term digital membership, there is no recurring renewal to cancel. You may stop using the service or request account deletion at any time. Account deletion does not itself reverse a completed payment; see the refund conditions below.

When to contact us about a payment

• If you were charged but membership access was not activated, contact support so we can verify the transaction and resolve access or the payment.
• If you see a duplicate charge for the same order, contact us with the transaction references for review.
• If a payment is shown as failed or pending but money was debited, contact us with the payment reference. The payment provider or bank may take time to settle or reverse a pending transaction.
• Other refund requests are reviewed individually under the offer terms shown at purchase and applicable consumer-protection law. Nothing in this policy removes statutory rights.

How to request help

Email support@alliancematrimony.online from your account email and include the order or payment reference, purchase date, amount, and a short description. Do not send a full card number, UPI PIN, password, or one-time code.

Refund processing

When a refund is approved, it is initiated to the original payment method where supported. The time for the credit to appear depends on the payment provider, bank, and payment method. We will share any available refund reference for tracking.